NameHero vs. SiteGround 2022: A Classic Case Of Why Popular Doesn’t Mean Better

Namehero vs siteground

Even though NameHero is smaller than SiteGround, my opinion is that they’re better (and faster) than SiteGround. I’ve used SiteGround for years and left in 2019 when they got worse.

NameHero uses LiteSpeed servers which are faster than Nginx on SiteGround. And since LiteSpeed is more efficient, you’re less likely get CPU overages. It also means you can use the LiteSpeed Cache plugin which is superior than SiteGround’s Optimizer plugin. NameHero’s higher plans like the Turbo Cloud plan use NVMe SSDs which outperform SATA SSDs on SiteGround. And when comparing NameHero vs. SiteGround’s cloud hosting, you get more CPU/RAM for cheaper on NameHero. cPanel is easy, support is better since SiteGround’s declined, and they don’t make constant changes to their service. If you watch Ryan’s YouTube videos, you’ll see he’s a genuinely helpful guy which shows in their support + TrustPilot reviews.

SiteGround made false promises that moving to Google Cloud will result in high speeds for their client sites, since their TTFB was the slowest out of 18 hosts in Backlinko’s PageSpeed test. While their SiteGround Optimizer plugin made big steps, it still doesn’t compete with LiteSpeed Cache. They use Nginx, SSDs, and memcached which are arguably slower than LiteSpeed, NVMe, and Redis. They’ve constantly made what they call “improvements” but independent forums and Facebook Groups show otherwise. They’ve banned certain counties, increased prices, tried limiting the number of websites on each plan, hid their support in the dashboard, and made other changes that save them money without benefiting their customers.

NameHero SiteGround
Facebook Reviews Excellent Censored
Server LiteSpeed Nginx
Cache Plugin LiteSpeed Cache SiteGround Optimizer
CPU + RAM Better Value Worse Value
Storage NVMe On Higher Plans Slower SATA SSDs
Object Cache Redis + Memcached Redis + Memcached
CPU Limits Less Likely On LiteSpeed Common
Support Excellent Declining
Uptimes 2-Day Outage 4-Day Googlebot DNS Issue
Dashboard cPanel Site Tools
Migrations Free $30/Site
Data Centers 4 (US + Netherlands) 6
Price Cheap Intros For 1-3 Years Then 2.5x Renewals Cheap Intros For 1 Year Then 3x Renewals
Ethics Ethical Unethical
TrustPilot Rating 4.7/5 4.7/5
Winner Yes No

Affiliate Disclaimer: I use affiliate links to NameHero (but not SiteGround) since I firmly believe they’re the better choice in most cases. I really appreciate your support.

 

1. Facebook Reviews – What People Say About SiteGround vs. NameHero

The WP Speed Matters Facebook Group is a good place to get unbiased feedback since SiteGround’s community manager and affiliates are admins for several groups and use this to promote their company, remove negative posts, and ban people who speak out about them. Here are a few conversations comparing SiteGround vs. NameHero. In general, SiteGround’s feedback has gotten much worse (since 2019) while more people are switching to NameHero.

Siteground vs cloudways vs namehero

Namehero to siteground move

Namehero facebook feedback

Namehero positive review

Siteground no value

Siteground crap

Siteground slow ttfb

Namehero vs siteground vs cloudways

 

2. Server – LiteSpeed (NameHero) vs. Nginx (SiteGround)

NameHero uses LiteSpeed which is a new, faster type of server compared to Apache and even Nginx (what SiteGround uses). Not only does this make your site faster, but LiteSpeed is much more efficient and you’re less likely to run into CPU overload issues which results in 503 errors.

Namehero litespeed servers

Litespeed vs nginx vs apache
LiteSpeed is more efficient than Nginx on SiteGround (source: LiteSpeed)

SiteGround was the worst performer in Backlinko’s PageSpeed Test. Since they moved to Google Cloud servers, there have been countless complaints about their slow TTFB in FB Groups. They will defend this but I encourage you to search the WP Speed Matters Group.

Backlinko ttfb test
SiteGround has a slow TTFB (source: Backlinko)

I setup the same Astra Starter Site on NameHero’s Turbo Cloud and SiteGround’s GrowBig plan. Both cost around $9/month. While SiteGround was slightly faster with no cache plugin/CDN, NameHero’s TTFB and fully loaded time were much faster when LiteSpeed Cache and QUIC.cloud were used (compared to SG Optimizer + Cloudflare).

Namehero gtmetrix without litespeed quic
NameHero (no cache plugin + CDN): 697ms TTFB, 2.8s load time
Siteground no caching cdn
SiteGround (no cache plugin + CDN): 839ms TTFB, 2s load time
Namehero gtmetrix with litespeed quic
NameHero (LiteSpeed Cache + QUIC.cloud CDN): 61ms TTFB, 733ms load time
Siteground with sg optimizer cloudflare
SiteGround (SG Optimizer + Cloudflare): 625ms TTFB, 1.6s load time

 

3. Cache Plugin – LiteSpeed Cache vs. SiteGround Optimizer

Since NameHero uses LiteSpeed servers, this means you’ll be using the LiteSpeed Cache plugin. It has a 4.8/5 star review on WordPress with 2+ million installs, while SG Optimizer has a 4.4/5 star review with 1+ million installs. Most complaints are about slow speeds or a broken website.

Both LiteSpeed Cache + SG Optimizer use server-side caching and are faster than file-based caching done by WP Rocket and other plugins. Whatever host you use, use their cache plugin. I have guides for configuring both LiteSpeed Cache settings and SiteGround Optimizer settings.

Litespeed cache plugin
Siteground optimizer plugin

 

 

4. CPU + RAM – NameHero Gives You More Resources For Cheaper

NameHero gives you more server resources for cheaper compared to SiteGround. Their Turbo Cloud plan has 3 CPU cores, 3GB RAM, and NVMe storage with LiteSpeed for about $8/month.

Namehero plans resources

Siteground plans server resources

Even when comparing SiteGround’s cloud hosting to NameHero’s managed cloud VPS plans, SiteGround starts at $100/month for 4 CPU cores + 8GB RAM. NameHero’s similar Hero 8GB Cloud plan has 8 CPU cores + 8GB RAM for just $52 (and it comes with faster NVMe storage instead of SATA SSDs). So you’re paying roughly $50/month less and getting 4 more CPU cores.

Namehero managed cloud hosting resources

Siteground cloud hosting

 

5. Storage – NameHero’s NVMe SSDs Are Faster Than SiteGround’s SATA SSDs

Almost all NameHero plans use NVMe storage with the exception of their cheaper Starter Cloud + Plus Cloud plan. All SiteGround plans (including their cloud hosting) use slower SSDs.

Nvme vs sata
SATA SSD vs. NVMe SSD performance (source: PCWorld)

 

6. Object Cache – SiteGround Memcached vs. NameHero Redis + Memcached

Redis is arguably faster than memcached with more efficient memory usage (especially for large/WooCommerce sites).

SiteGround only supports memcached which is found in their Site Tools dashboard and SG Optimizer plugin. NameHero supports both Redis and memcached which is setup in LiteSpeed Cache, then activated in cPanel to pass the connection test. Again, more options at NameHero.

Siteground memcached
SiteGround only supports memcached
Litespeed cache object cache
NameHero supports both Redis/memcached via LiteSpeed Cache

 

7. CPU Limits – SiteGround Inode Limits And Taking Down Websites

CPU limits are a huge issue with SiteGround.

If you exceed them, they will take down your site until you upgrade. You can try to lower CPU usage, but in my case (and many others) there’s nothing you can do to prevent it. I wrote the #1 ranked tutorial on reducing CPU in WordPress and still wasn’t able to solve it. Like many others, I came to the conclusion that no matter what is done, you will likely have to upgrade your plan.

Siteground cpu limits
SiteGround’s CPU limits can be found on their “features” page

Siteground cpu limits thread

Since LiteSpeed is more efficient than Nginx (what SiteGround uses), you’re already less likely to get CPU issues on NameHero. And assuming you use LiteSpeed Cache on NameHero, you can use Redis which is also more efficient with memory usage than SiteGround’s memcached.

 

8. Support – NameHero Is Better Than SiteGround’s Declining Support

NameHero’s support is also better than SiteGround’s.

Over the years, SiteGround reduced their support costs by moving priority support from GrowBig to GoGeek, hiding the support button in their dashboard, and cutting people off completely. They even wrote a disclaimer which limits the scope of SiteGround’s support.

Siteground-support-disclaimer
SiteGround’s scope of support is limited
Siteground support feedback
Complaints about SiteGround’s reduced support

NameHero has some of the best support for cheap hosting.

They keep a log of all support feedback and publish it on their website. You can reach them with phone, live chat, or support tickets in the dashboard. Obviously you have to experience support yourself to make a judgement, so I suggest reaching out to both hosts and trying them yourself.

Namehero vs siteground feedback

 

9. Uptimes – Both Had An Issue, But Their Response Was Very Different

NameHero and SiteGround both had an incident.

In 2021, Googlebot blocked SiteGround’s DNS for 4 days resulting in major drops in Google rankings and customer websites disappearing from Google completely. Lots of money was lost and SiteGround was threatened with lawsuits as customers lost their money/rankings. Instead of advising them to switch to an external DNS, SiteGround claimed there is no blocking on their end, but came out with a fix just a couple days later. No accountability was taken by SiteGround.

In December, 2021, one of NameHero’s nodes had an outage for around 2 days. Ryan (NameHero CEO) responded on their blog taking full responsibility. NameHero also publicly shows an uptime status page with their scheduled maintenance and expected downtimes (which isn’t bad when compared with similar hosts). SiteGround doesn’t have a public uptime status page. NameHero is more transparent and actually took responsibility for their outage.

 

10. Dashboard – NameHero cPanel vs. SiteGround Site Tools

I prefer NameHero with cPanel over SiteGround’s Site Tools.

SiteGround seemed to be in a rush to replace cPanel with Site Tools considering they released it just weeks after cPanel increased prices, but it had a lot of bugs to sort out. You really need to see for yourself on which one you prefer and may be able to request a demo from each of them.

Only higher SiteGround plans include staging + on-demand backups while these are included on all NameHero plans (check SiteGround’s features comparison/specs page).

Namehero dashboard
NameHero Dashboard
Siteground site tools
SiteGround SIte Tools

 

11. Migrations – NameHero Is Free, SiteGround Is $30/Site

All NameHero plans include a free migration. SiteGround used to offer a free migration, but now migrations cost $30/site. They changed this the same time they were cutting other costs.

 

12. Data Centers – NameHero Only Has 3 Data Center Locations

Data center locations greatly impact TTFB.

NameHero’s data centers are primarily in the US (and one in the Netherlands) while SiteGround’s data centers are spread throughout the world. But, NameHero has been building a state of the art data center in Kansas City with newer technology and is more green-friendly.

NameHero Data Centers SiteGround Data Centers
Lansing, Michigan (USA) (3x) Council Bluff, Iowa (US)
Phoenix, Arizona (USA) London (UK)
Kansas City, Missouri (USA) Eemshaven (NL)
Amsterdam (Netherlands) Frankfurt (DE)
Singapore (SG)
Sydney (AU)
View NamHero’s Data Centers View SiteGround’s Data Centers

 

13. Price – SiteGround Only Has 1 Year Cheap Intros + Expensive Renewals

SiteGround is more expensive than NameHero because their renewal prices are higher (about 3x intro prices) and they don’t offer a free domain or migration, so you’d need to buy these too.

Siteground renewals leave

To their credit, both hosts use a solid cache plugin (LiteSpeed Cache on NameHero and SG Optimizer on SiteGround). Which means there’s no need to purchase WP Rocket when using these hosts, since those cache plugins have similar if not better performance than WP Rocket.

Namehero hosting plans
NameHero pricing
Namehero pricing
NameHero’s pricing is cheap for 1-3 years
Siteground-wordpress-hosting
SiteGround pricing
Siteground 2 year pricing
SiteGround only gives you the cheapest price for 1 year (expensive otherwise)
Namehero vps cloud hosting
NameHero managed cloud VPS pricing

 

14. Ethics – SiteGround Is Unethical And Controls Facebook Groups

SiteGround has been making unethical choices:

  • Threatened people who wrote bad reviews.
  • Banned accounts that don’t bring enough money.
  • Makes unwanted changes to their service and calls them “improvements.”
  • Hristo (SiteGround community manager) is an admin of the WordPress Speed Up Facebook Group and any negative things said about SiteGround are moderated by them.

Wordpress speed up admin hristo

I stopped endorsing SiteGround in 2019 once they made all these negative changes, which resulted in them banning my affiliate account and threatening me if I didn’t delete the content.

 

15. TrustPiiot – Both Have A 4.7/5 Star Rating

Both NameHero and SiteGround have a 4.7/5 TrustPilot rating.

 

16. Winner – NameHero Is Better Than SiteGround

NameHero wins in terms of speed, LiteSpeed, support, dashboard, and ethics.

SiteGround has grown too big and seems to be less focused on improving their service than profiting from customers. Please don’t support a company who makes unethical decisions. There are better, faster, and more ethical hosts out there. And NameHero is just one of them.

Namehero checkout coupon
Get hosting from NameHero

Is NameHero better than SiteGround?

NameHero's speed, servers, support, and pricing are arguably better than SiteGround. Even though SiteGround is more popular, that doesn't mean they're the better choice.

Which is faster - NameHero or SiteGround?

NameHero uses LiteSpeed servers which have faster benchmarks when tested against Nginx (what SiteGround uses). LiteSpeed also uses less CPU. SiteGround uses Google Cloud N2 machines which have slower CPU clock speeds compared to GCP Premium tiers.

Is NameHero or SiteGround better for WordPress?

NameHero is a good choice if you want cPanel, cheaper prices, and the LiteSpeed Cache WordPress plugin. SiteGround says they've crafted their service and Site Tools dashboard for WordPress, but that doesn't mean they're better.

Cheers,
Tom

You Might Also Like:

Leave a Comment