SiteGround Cloud Hosting Review (Avoid): Low Cores/RAM, Unreliable Infrastructure & Support, SiteGround Has Gone Downhill

Siteground cloud hosting review

If there’s one hosting plan that’s definitely not worth it, it’s SiteGround’s cloud hosting.

A couple years back, I migrated from GoGeek to SiteGround’s cloud hosting. But like most people who reported in Facebook Groups, I was still getting slow TTFBs with CPU issues. Want to know how much I had to pay to stop getting CPU issues and make my website decently fast?

$180/month.

You can get the same amount of CPU/RAM as SiteGround’s entry level cloud plan (4 CPU + 8GB RAM) at Cloudways DigitalOcean for $30 cheaper/month ($80/month instead of $110/month at SiteGround). And, it’s significantly faster. This is what I ended up doing, it’s what most people are doing in the WordPress Hosting Facebook Group, and it’s probably what you should do too.

 

1. My Experience With SiteGround’s Cloud Hosting

As my traffic grew, I expected to move away from GoGeek and pay more for hosting.

At the time, SiteGround’s cloud hosting was $80/month. Quite the jump, but if it could handle my steady increase in traffic and make my site fast, I was on board. I had a few issues with CPU limits on their cheaper plans, but I liked SiteGround (at the time) and wanted to stick with them.

Big mistake.

There was no difference in load times and I continued to deal with CPU issues. As their support, recommended, I added more CPU/RAM for $120/month. That started to fix CPU issues, but it wasn’t until I added even more CPU/RAM for $180/month that my site had an acceptable TTFB.

Still, my TTFB wasn’t great. When I moved to a different host (Cloudways), load times cut in half and I was paying 1/2 the price with no CPU issues. Since then, I realized the only reason I paid so much on SiteGround is because their support fooled me into thinking it was a “good” choice.

It’s not.

Siteground cloud upgrade

 

2. It Won’t Fix CPU Limits

Even after jacking up their prices (twice) and migrating to Google Cloud servers, SiteGround’s inode limit is the exact same as it always has been, and they don’t plan on increasing it (read the comments on their blog). This means they’ve done nothing to fix their infamous CPU limit issue.

No plans to increase inode limit

Keep in mind I write WordPress speed tutorials for a living.

My website loaded instantly, used WP Rocket, Cloudflare, heartbeat was disabled, no high CPU plugins, and I even had a perfect 100% GTmetrix report at the time. For someone who writes about reducing CPU and optimizing site speed, I was amazed I was still getting CPU overages.

With other hosting companies, they might slow down your website if you exceed CPU limits. On SiteGround, they will send you an email warning, swiftly take down your site, and send you a follow up email telling you to upgrade your plan (buy more CPU + RAM or a dedicated server).

Siteground cpu overages

What’s amazing is that after migrating hosts, CPU usage was nowhere near as high.

Cloudways-cpu-usage

Many people have the same problem:

Siteground cloud hosting 503

Siteground cloud hosting down

 

3. Too Expensive

The same entry level cloud hosting plan on SiteGround (4 CPU + 8GB RAM) can be purchased at DigitalOcean on Cloudways for $80/month. Many customers want to stay on SiteGround because their support used to be good, but that’s no longer the case. Why would you pay more?

Cloudways do pricing

 

4. Not Even That Fast

The entry level 4 CPU + 8GB RAM on SiteGround’s cloud hosting isn’t fast.

Even if you add more CPU + RAM and end up paying $180/month like me, it’s still not as fast as other cloud hosting providers. This is what happened when I migrated from SiteGround to DigitalOcean. Load times were about 2x faster at 1/2 the price. You don’t get what you pay for. Load times were still “decent” on SiteGround, but I did nearly every optimization in the book.

Brian Dean (Backlinko) also did a report and found SiteGround had some of the worst TTFBs.

Siteground-vs-cloudways-cloud-hosting

Siteground cloud hosting speed

 

5. Support Won’t Get Any Better

SiteGround’s support went downhill.

And I wouldn’t expect getting any better support if you upgrade to their cloud hosting. It’s sad because SiteGround used to have one of the best support teams in the industry. Now, they’re only interested in making profit (you can tell because their support isn’t interested in fixing CPU issues, tells you to upgrade, and they even moved priority support from GrowBig to GoGeek). All these changes are very suspicious in what their true motives are – it’s not making you happy.

Siteground cloud hosting support

 

6. Features (If You Still Want To Use It)

SiteGround’s cloud hosting comes with 4 CPU + 8GB RAM by default, but it’s usually not enough and you will at least need to upgrade your memory.

Siteground-cloud-hosting-pricing

CPU – (central processing units) handle and execute programs. When multiple requests are made on your website, they are queued in a line. Multiple CPUs process these faster, thus making your website faster. Think of it like an Intel Core i7 for your computer, only for your site.

RAM – temporarily stores data and command instructions, then passes it along for computation. Just like you would add an extra slot of RAM to your laptop, adding RAM to your cloud hosting plan is one of the best things you can do to make your website load faster.

Storage – check how much storage you’re using on your current SiteGround plan (this should be found in Site Tools). Then add the necessary amount of storage to your cloud hosting plan.

Monitoring Usage – you can monitor your memory in SiteGround’s Site Tool to see if your server is stressed (it’s always on the edge of your limits). If this happens, you will need to add more RAM or CPU. You never want to be close to the peak, otherwise you will experience CPU overages (they’ll shut down your site) or get 503 errors which means the server is overloaded.

Hosting-memory-usage

Autoscale Resources To Compensate For Traffic Spikes – if you have peak seasons or want to compensate for traffic spikes, you have the option set your cloud hosting account to autoscale (increase CPU + RAM) if you get a large amount of traffic. However, since you already have low CPU limits on SiteGround, you may end up autoscaling and paying more than what you thought.

Cloud-autoscale

Siteground-cloud-autoscale

Siteground autoscaling

Isolated Resources Mean Better Uptimes And Security – since you’re not sharing servers with other websites (like on shared hosting), your website(s) shouldn’t be affected if something goes wrong on other sites. Cloud hosting in general, should have better security than shared hosting.

 

7. There Are Better Cloud Hosts Out There

I originally left SiteGround for Cloudways Vultr High Frequency and posted my results in the WordPress Hosting Facebook Group. But that Facebook Group (along with several others) is now run by SiteGround’s affiliates, so join WP Speed Matters if you want less biased feedback.

Avoid siteground

Siteground to cloudways shoutout

Since then, I moved to Rocket.net who is even faster. Unlike SiteGround’s shared plans, Rocket.net and Cloudways Vultr HF are cloud hosting with Cloudflare Enterprise (faster than APO alone), NVMe storage (faster than SATA), Redis (faster than Memcached), and MariaDB (faster than MySQL). And unlike Cloudways, Rocket.net has a lot more resources (32 cores + 128GB RAM) with APO and LiteSpeed’s PHP. In fact, Rocket.net is so fast that they average a <100ms global TTFB which you can test in KeyCDN or SpeedVitals. If yours is slow, you need to rethink your hosting/CDN setup since those are 2 main TTFB factors. Another solid tool to test hosting performance is the WP Hosting Benchmark plugin. TTFB is also 40% of your LCP score.

Keycdn global ttfb
Use KeyCDN to measure TTFB in multiple locations (here’s my GTmetrix report and I pass core vitals)

Maybe you haven’t heard of them because they don’t go aggressive marketing, but here’s an email I got, read this Facebook thread, or see other people who moved from SG to Rocket.net.

Siteground to rocket. Net

Curious to why they’re faster, I made this table.

SiteGround Cloud Jump Start Plan WP Engine StartUp Plan Kinsta Starter Plan Cloudways Vultr HF (2GB) Rocket.net Starter Plan
Type Cloud Cloud Cloud Cloud Private cloud
Server Apache + Nginx Apache + Nginx Apache + Nginx Apache + Nginx Apache + Nginx
Cores/RAM 4 cores/8GB Not listed 12 cores/8GB 1 core/2GB 32 cores/128GB
Storage 40GB / SATA 10GB / SATA 10GB / SATA 64GB / NVMe 10GB / NVMe
CDN Google Cloud Cloudflare + Polish Cloudflare + full page caching + firewall rules Cloudflare Enterprise – APO ($5/mo) Cloudflare Enterprise
CDN bandwidth Unmetered Not listed 100GB 100GB 50GB
DNS Internal (previous issues) Internal Amazon Route 53 DNS Made Easy ($5/mo) Cloudflare
Cache plugin SG Optimizer x x Breeze x
Object cache Memcached Memcached Redis ($100/mo) Redis Pro Redis
PHP processor FastCGI HHVM FastCGI FPM LiteSpeed
PHP workers Not listed (but common issue) Not listed (but common issue) 2 PHP workers No limit No limit
Memory limit Adjustable 512MB 256MB Adjustable 1GB
Database MySQL Not listed Not listed MariaDB MariaDB
Nginx reverse proxy Manual configuration $50/mo
Bandwidth or monthly visits 5TB 50GB + 25k visits/mo 25k visits/mo 2TB 50GB + 250k visits/mo
Email hosting x x x x
Malware removal Scanner only x Removal pledge x Imunify360
Major incidents TTFB/DNS/CPU issues, unethical 2015 breach None None None
Migrations $30/site Paid (quoted) Free (most hosts) 1 free + $25/site Unlimited free
TrustPilot rating 4.6/5 4.5/5 4.2/5 4.5/5 4.9/5
Price $100/mo $25/mo when paying yearly $29/mo when paying yearly $35/mo with CF Enterprise $25/mo when paying yearly

 
No matter how many migration results there are, SiteGround will never admit their problems.

Rocket. Net trustpilot review

Kinsta to rocket. Net migration

Moved to rocket. Net vs siteground

Rocket. Net positive review

Siteground vs cloudways vultr

Cloudways to siteground admin

Slow ttfb siteground

Rocket. Net vs cloudways vultr hf trustpilot review

Rocket. Net facebook review 1

Rocket. Net vs kinsta

Kinsta to rocket. Net ttfb redis

Wp engine to cloudways switch

Siteground to cloudways dns issue

Siteground to cloudways cpu usage

Rocket. Net woocommerce elementor

Namehero cloudways rocket. Net
NameHero for shared LiteSpeed, Cloudways Vultr HF for cloud, Rocket.net outperforms both

Yep, these are affiliate links. But it would a lot easier for me to tell you how “great” SiteGround is than to steer you somewhere else. I’m trying to be honest and I’m also open to your feedback/questions if you need help: tom(at)onlinemediamasters.com.

 

I hope this helped,
Tom

You Might Also Like:

47 Comments...

  1. Hi Tom Dupuis,
    After reading your review, I have transferred my site from Bluehost to Siteground. Truly siteground hosting service is very good.
    Not only that, I have read your others post too. Your guidelines are really awesome.
    I have seen the hosting review on a lot of websites and blogs, but only few websites have a right and true review. You are also one of them.

    Reply
  2. I have been doing some research on cloud computing and have found really great reviews of Site Ground as a hosting company in general. One thing I can’t seem to understand is the difference between Sitegrounds $80/month hosting plan and why a site like HostGator offers a cloud hosting service for 14.95$ a month at their highest tier? Host Gator cant be offering the same service even though they have the same name? Any help would be much appreciated.

    Reply
    • I actually Tweeted SiteGround and they said…

      The price of our Cloud package covers not only the optimal performance it provides to your site, but 24/7 support lines, upgrades and custom-built features to make managing your website even easier!

      … I don’t know how other hosting companies offer it for so cheap but obviously HostGator, Bluehost (EIG) you’re probably not going to be happy with their performance/support. So I trust SiteGround and am currently using this plan – it’s a lot of $ but couldn’t be happier.

      Reply
  3. Good article, but I have seen that its web in Google Speed ​​is slow. Check the following: In our test, the server responded in 0.64 seconds. How is it possible? I’m looking for information on siteground cloud servers, but still with php7 and https2 it’s slower than my cloud servers without new technologies.

    Reply
    • Hey Adrian,
      What websites are you running the test on, and do you have any screenshots, etc of the test? I know my TTFB (time to first byte) is around 251ms in the GTmetrix timings tab and although it’s not a perfect indicator of server speed, it’s still a decent one and is fast. But I did also add an extra 1GB of RAM.

      Reply
  4. Hi Tom Dupuis,
    After reading your review, I have transferred my site from Bluehost to Siteground. Truly siteground hosting service is very good.
    Not only that, I have read your others post too. Your guidelines are really awesome.
    I have seen the hosting review on a lot of websites and blogs, but only few websites have a right and true review. You are also one of them.
    Thanks

    Reply
    • I appreciate you saying that Jume. So glad to hear it’s working out with SiteGround! I try to just lay out the evidence and let people decide for themselves. Let me know if you have any questions about the SEO/speed tutorials! Glad to help.

      Reply
  5. hey there,
    I am moving off a dedicated, I decided to go with the Cloud option over the Go-Geek Plan. I see from your review you are very happy with them. Did you do any transfers with their team initially ? Or did you do this yourself?

    What makes you believe the cloud option on Site Ground is better than WP Engine. The one thing (I know it maybe minor) that WP doesn’t do full DNS as in Email. i don’t like that fact and I know with moving there could be downtime which I cannot have. So just looking for a bit more info from someone who has been with Site Ground.

    I will agree the customer support is insanely good!!!! Basically why would you pick the cloud over WP Engine ? Any thoughts? Thanks for your time in advance and this was a great read!

    Reply
  6. Hi,

    Siteground Cloud hosting looks expensive for my project.
    I need a hosting service that can handle 400-500 visitors per day, that’s it.
    The only thing I am looking for is the SPEED. I need a hosting service that is FAST and helps my site load quickly. Any recommendations?

    Reply
  7. Great tutorial. I’m really considering moving to Siteground cloud host, but I’m not sure how cloud hosting compare to VPS hosting.
    What do you think about vps hosting?

    Reply
  8. Hello, all i want is that my website loads faster. Do you recommend Sitegrounds Gogeek, or Hostgators wordpress business cloud, since the price is nearly the same. Thank you!

    Reply

Leave a Comment